SERVICE MANAGEMENT SYSTEM - Service Module

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SERVICE CALL COMPLETION ENTRY

The information captured in this module is :

• Type of visit
• Service date and time spent
• Engineer name
• Conveyance charges
• Defects found and Repairs done
• Spare part used and quantity

Some important reports generated from this module are :

• Visit Analysis
• Model-wise Defect and Repair analysis
• Complain Analysis
• Preventive Maintenance Visit Schedule
• Equipment Tracking
• Customer Installation data
• Service History
  • Customer-wise
  • Model category-wise
  • Model-wise
  • Engineer-wise
  • for a particular period
• Service Expenditure
  • Customer-wise
  • Model category-wise
  • Model-wise
  • Engineer-wise
  • Region-wise
  • for a particular period
• Spare Part Failure Analysis
• Pending Calls
• Complaint ageing analysis

Documents generated from this module are :

• Service Invoice

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