SERVICE MANAGEMENT SYSTEM - Inquiry Module

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INQUIRY ENTRY

The information captured in this module is :

• Receiving Inquiries
  
  • Inquiry number and date
  • Customer Name, contact person, address, telephone numbers, zone and region
  • Inquiry details
  • Inquiry category
  • Inquiry status

• Inquiry Follow-up
  
  • Action to be taken and by which date
  • Priority
  • Action taken and date
  • Sales Engineer name
  • Follow-up comments

Some important reports generated from this module are :

• Inquiry register
• Open Inquiries
  • Customer-wise
  • Inquiry Category-wise
  • Sales Engineer-wise
• Action to be taken
  • Customer-wise
  • Action to be taken-wise
  • By Sales Engineer
  • for a particular period

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