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SERVICE MANAGEMENT SYSTEM - PRODUCT PROFILE and DEMO

The Principle

Companies who are Manufacturing / Selling / Servicing / Maintaining equipments, the starting point is capturing accurate information about Sales / Maintenance Contract of the equipment. Typically this includes :

Name, Address and Telephone Number of Customers
Models and Serial Numbers of Equipment sold
Start date and End date of Warranty / Contract
Price

This information, if utilised appropriately, can be of great use to the Service Department. This is to say that when your Company receives Service Calls from your Customers, imagine asking your own Customers about his address at which the engineer is to be sent to attend the Complaint, the model for which complaint is being placed and to top it all, whether he is under Warranty or Maintenance Contract.

While accepting complains the above information can be made available from the Sales data. The advantages are :

Complaint can be logged in a much shorter time
It is determined that Customer is under Warranty / Maintenance Contract thus not giving him free service
Better Customer Support

In a typical service environment it is of utmost importance for Service Manager to have following information
ready for a quicker call completion and efficient Customer service :

Which Engineer is proficient in servicing a particular equipment
Spare part consumption to indicate requirements of service spares that should be in-stock for better equipment servicing.
Stock position of service spares to plan for replenishment of spare stocks well in advance.
Pending Supplier Orders for spare parts.

Based on the above principle we created Service Management System software that helps Sales department, Service department and Stores department to work in harmony with each other for better Customer Support.

There are six modules available in S M S. Each of these modules are explained in the following pages to give you an in-depth know-how about the information captured and some very important and interesting reports
generated by Service Management System. The module are :

Warranty Sales As mentioned above it is advantageous for the Service department to have Warranty data available for Service activities. Therefore chronologically the first module explained is Warranty module. This module will capture all the information related to Warranty Sales.

Maintenance Contracts This module will capture Maintenance Contract data for Equipments/Customers whose Warranty has expired. The system is capable of transferring already existing Warranty and Maintenance Contract data very easily. A provision is also made to undertake Maintenance Contracts for Equipments that are not sold by your Company.

Servicing This module is the heart of SERVICE MANAGEMENT SYSTEM that enables the user to log service calls. The system will determine if the Customer calling is under Warranty/Maintenance Contract. Also there is a facility to accept Service Calls for Equipments/Customers on per call basis.

Inquiry Management This is a peripheral module that enables the user to record all Pre-Sales inquiries. This module will also allow the user to track all follow-up actions to be taken after Inquiries are received.

Order Processing This module processes Sales Orders received from Customers and Purchase Orders placed on Suppliers. The user can also raise Production Indents on their Manufacturing facility through this module. This module is linked with Inventory and Warranty Sales modules.

Inventory Control This is an exhaustive module for controlling inventory of Finished products ( Models ) and Spare parts. It also takes care of Defective stocks. This module is completely integrated with Warranty Sales,Order Processing and Service modules.