SERVICE MANAGEMENT SYSTEM - Service Module

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SERVICE CALL ENTRY

The information captured in this module is :

• Complaint Number and date
• Customer Name, contact person, address, telephone numbers, zone and region
• Model Number
• Serial Number
• Warranty / Contract number
• Warranty / Contract expiry date
• Complaint details
• Engineer Name to whom call is allocated
• Reasons for Call Pending

Some important reports generated from this module are :

• Complaint Register
• Pending Calls
• Pending Calls Engineer-wise
• Pending Calls Reason-wise
• Unallocated calls
• Complaint ageing analysis

Documents generated from this module are :

• Service Job sheet

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