ADVICE TO THE TRAVELING PUBLIC ON ASPECTS OF
SAFETY, SECURITY AND LOSS PREVENTION

An indepth study undertaken reveals that most of the crime against passengers are   taking  place  due to lack of vigil / ignorance on the part of the passengers. In this regard  following tips/suggestions may prove useful to passengers.

Do not

• Entrust your luggage to strangers.
• Accept eatables from co-passengers.
• Leave baggage uncared in the compartment and Platforms during your absence.
• Carry excess luggage
• Carry huge cash during travel.
• Touch Unclaimed property.
• Seek information or any assistance from unknown or unauthorised persons.
• Waste water
• Liter in the platform or in the compartment
• Carry explosive or inflamable material
• Jump the queue and encourage touts.
• Pay more than the exact fare or stipulated charges.

Do

• Purchase all eatable by yourself.
• Chain and lock your baggage with the wire provided underneath the seats.
• Woman passengers should try to avoid sitting by the side of window wearing Expensive jewells which is easily accessible to the chain snatchers.
• Woman passengers should avoid wearing Expensive jewels during travel.
• Take care of your children during traveling.
• Be careful of your pocket while boarding and alighting train.
• Buy tickets directly from counters or approach authorised travel agents.
• Beware of unauthorised persons selling tickets.
• Insist on a receipt for any payment made by you.
• Inform the authorities regarding any unauthorised persons on Railway premises.
• Inform authorities about any difficulties experienced by you while booking and taking delivery of your luggage.
• Use cloak rooms for depositing luggages.
• Take care while crossing unmanned level crossing gates

In case of accidents inform at any of the following Control Room numbers

Madras             -  044    - 5354141 Ext 235, 5353390
Trichy               -  0431   - 460686
Madurai            - 0452   - 602168
Trivandrum       - 04147 - 326284
Palaghat            - 0491   - 555258
Banglore           - 080     - 2871245
Mysore             - 0821   - 447247

Public Grievances

Mail your grievances/complaints to ddpg@sr.railnet.gov.in
 

Vigilance Organisation

Mail the case of irregularity/malpractices to sdgm@sr.railnet.gov.in

Interactive Telephone Enquiry (IVR)

The interactive enquiry regarding reservation is available in three languages

English         -   1361
Hindi            -  1362
Vernacular    -   1363
 
 

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